CalGest sends automated notifications to keep your customers and team informed about appointment activity.
Notification channels
| Channel | Who receives it | How it works |
|---|
| SMS | Customers | Text message to their phone number |
| In-app | Team members | Notification inside the CalGest dashboard |
Customer notifications
These are sent to your customers via SMS and/or in-app:
| Event | When it’s sent |
|---|
| Booking received | When a customer submits a booking through the online booking page |
| Booking confirmed | When staff confirms a pending booking |
| Booking rejected | When staff rejects a pending booking |
| Appointment confirmed | When an appointment is marked as confirmed |
| Appointment updated | When the appointment time or details change |
| Appointment cancelled | When an appointment is cancelled |
| Appointment reminder | Before the appointment (configurable timing) |
Internal (staff) notifications
These are sent to your team via in-app notifications:
| Event | When it’s sent |
|---|
| New appointment | When any new appointment is created |
| Appointment modified | When an appointment is updated |
| Appointment cancelled | When an appointment is cancelled |
| New customer | When a new customer is added |
Configuring notifications
Go to Settings > Notifications to customize:
- Enable/disable each notification type independently
- SMS sender name — the name that appears as the sender (up to 11 characters, defaults to “CalGest”)
- Message templates — customize the text of each notification with placeholders
Message templates
Templates support placeholders that are replaced with actual values when the message is sent:
| Placeholder | Replaced with |
|---|
{{customerName}} | The customer’s name |
{{appointmentDate}} | The appointment date |
{{appointmentTime}} | The appointment time |
{{orgName}} | Your organization’s name |
{{employeeName}} | The assigned employee’s name |
SMS costs
SMS messages consume credits from your SMS balance. You can view your current balance and purchase additional credits in Settings > Usage.
Each SMS has a cost that depends on the recipient’s country and carrier. Check Settings > Usage to monitor your SMS spending.
