Notification channels
Customer notifications
Depending on the event, these can be sent to customers by SMS and/or email:Internal (staff) notifications
Internal notifications are system-managed and go to relevant team members in-app and, when enabled on the phone, by push. Examples include:Configuring notifications
Go to Settings > Notifications to customize:- Enable/disable SMS and email for each customer notification event
- SMS sender name — the name that appears as the sender (up to 11 characters, defaults to “CalGest”)
- SMS and email templates — customize each customer message with placeholders
- Reminder timing and quiet hours — choose reminder offsets and hours when customer reminders should not be delivered
Message templates
Templates support placeholders that are replaced with actual values when the message is sent:
The template editor also shows SMS encoding, segment count, character usage, and an estimated cost so you can spot messages that will use multiple segments.
Team inbox
Use the bell in the dashboard or mobile Schedule screen to open the in-app inbox. It shows the unread count, supports marking one or all notifications as read, and loads older results as needed. Selecting an appointment notification opens the related appointment.SMS costs
SMS messages consume credits from your SMS balance. You can view your current balance and purchase additional credits in Settings > Usage.Each SMS has a cost that depends on the recipient’s country and carrier. Check Settings > Usage to monitor your SMS spending.