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Documentation Index

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Appointment reminders help reduce no-shows by notifying customers before their appointment. CalGest sends reminders automatically based on your configuration.

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How reminders work

When an appointment is created or confirmed, CalGest schedules reminder notifications based on the timing offsets you’ve configured. For example, if you set up a 24-hour and 1-hour reminder, the customer receives two messages before their appointment.

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Configuring reminder timing

Go to Settings > Notifications and find the Appointment reminder section. You can add multiple reminder offsets:
Example offsetWhen the reminder is sent
24 hoursOne day before the appointment
2 hoursTwo hours before the appointment
1 hourOne hour before the appointment
A common setup is to send a reminder 24 hours before and another 1 hour before the appointment. This gives customers time to prepare and a last-minute nudge.

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When reminders are cancelled

Reminders are automatically cancelled when:
  • The appointment is cancelled
  • The appointment is rescheduled (new reminders are created for the new time)
This ensures customers never receive reminders for appointments that no longer exist or have moved.

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Reminder channels

Reminders follow your notification settings — they can be sent via SMS, in-app, or both, depending on what you’ve enabled for the Appointment reminder event type.