Appointment reminders help reduce no-shows by notifying customers before their appointment. CalGest sends reminders automatically based on your configuration.
How reminders work
When an appointment is created or confirmed, CalGest schedules reminder notifications based on the timing offsets you’ve configured. For example, if you set up a 24-hour and 1-hour reminder, the customer receives two messages before their appointment.
Configuring reminder timing
Go to Settings > Notifications and find the Appointment reminder section. You can add multiple reminder offsets:
| Example offset | When the reminder is sent |
|---|
| 24 hours | One day before the appointment |
| 2 hours | Two hours before the appointment |
| 1 hour | One hour before the appointment |
A common setup is to send a reminder 24 hours before and another 1 hour before the appointment. This gives customers time to prepare and a last-minute nudge.
When reminders are cancelled
Reminders are automatically cancelled when:
- The appointment is cancelled
- The appointment is rescheduled (new reminders are created for the new time)
This ensures customers never receive reminders for appointments that no longer exist or have moved.
Reminder channels
Reminders follow your notification settings — they can be sent via SMS, in-app, or both, depending on what you’ve enabled for the Appointment reminder event type. 